Walthamstow Flower Delivery: UK Terms & Conditions Explained

Flowers Walthamstow Delivery – Terms & Conditions

Introduction

Welcome to Flowers Walthamstow. These Terms & Conditions apply to all online bookings, orders, and purchases made through our website for flower delivery within Walthamstow and the surrounding areas. Please read these terms carefully before you submit your order. By placing an order with Flowers Walthamstow, you agree to be bound by these Terms & Conditions.

1. Definitions

For the purposes of these Terms & Conditions, "we," "us," and "our" refers to Flowers Walthamstow, the provider of flower delivery services. "You" means the customer placing an order for flowers to be delivered in Walthamstow or the surrounding areas.

2. Service Coverage

Flowers Walthamstow provides delivery services to customers based in Walthamstow and adjacent neighbourhoods. Our commitment is to ensure that high-quality floral arrangements are accessible to our local customers with timely and reliable delivery.

3. The Order Process

3.1 Selecting Your Flowers: All products available for purchase are listed with full descriptions and images. Please note that while we strive for accuracy, flowers are natural products, and some variation in colour and appearance may occur. Seasonal availability may also affect product selections.

3.2 Placing an Order: Orders can be placed online through our secure website. You will need to select your desired flower arrangement, provide delivery details, and specify any customisation or preferences.

3.3 Acknowledgement of Order: Once you have submitted your order, you will receive an on-screen confirmation and an automatic confirmation notice summarising your purchase. This does not constitute acceptance of your order but serves as an acknowledgment of receipt.

3.4 Order Acceptance: Your order is only accepted once you receive a delivery confirmation notice from us. In the event that the flowers you have ordered are not available, we will contact you promptly to suggest alternatives or issue a full refund.

4. Product Substitution & Availability

4.1 Substitution Policy: Due to the nature of flowers and their seasonality, certain flowers or foliage pictured may not always be available. If necessary, substitutions will be made with flowers of equal or higher value and similar style. We will always strive to preserve the look, quality, and value of your chosen arrangement.

4.2 Notification: Where a major substitution is necessary, we will attempt to contact you using the details provided at checkout. If we are unable to reach you promptly, we reserve the right to proceed with appropriate substitutions to ensure delivery on your selected date.

5. Delivery Policy

5.1 Service Areas: Deliveries are made to addresses within Walthamstow and nearby postcodes. If an order is placed for a location outside of our service area, we will notify you and provide a prompt refund.

5.2 Delivery Times: We will make every reasonable effort to deliver your order at the requested date and within the specific time frame, subject to circumstances beyond our control (e.g., weather disruption, traffic delays). Same-day delivery may be available for orders placed before the specified cut-off time displayed on our website.

5.3 Failed Deliveries: If the recipient is absent at the time of delivery, our driver will attempt to leave the flowers in a safe place or with a neighbour. A calling card will be left to notify the recipient where the flowers have been placed. If neither option is available, we will contact you for further instructions. Additional delivery attempts may incur extra charges.

6. Payments

6.1 Accepted Methods: We accept payments online via debit and credit cards (Visa, MasterCard, American Express) and other payment methods as indicated on our website at the time of booking.

6.2 Secure Transactions: All payments are processed through secure, encrypted payment gateways to ensure your personal and financial information is protected.

6.3 Pricing: All prices are quoted in GBP (£) and include VAT at the prevailing rate where applicable. Delivery charges are clearly stated during the checkout process before payment is completed. Prices are subject to change without prior notice; however, confirmed orders will not be affected by such changes.

7. Cancellations & Amendments

7.1 Cancellation Policy: If you wish to cancel or amend your order, please contact us as soon as possible using the details on our website. Cancellations received at least 24 hours before the scheduled delivery will be processed with a full refund.

7.2 Late Cancellations: For cancellations made less than 24 hours before delivery, we reserve the right to charge up to 100% of the order value, particularly if your flowers have already been prepared or dispatched. Should the order involve bespoke arrangements or specific flowers sourced for your request, these may not be refundable.

7.3 Amendments: Amendments to delivery addresses, dates, or messages can be made provided we receive the request with sufficient notice. Last-minute changes may not always be possible once preparation or dispatch has begun.

8. Returns & Refunds

8.1 Perishable Goods: Owing to the perishable nature of flowers, returns are not generally accepted once the flowers have been delivered and accepted by the recipient.

8.2 Damaged or Faulty Goods: In the unlikely event that your flowers arrive damaged or not to the standard expected, please notify us within 24 hours of delivery. We may request photographic evidence and, where appropriate, will arrange for a replacement or refund.

8.3 Non-Deliveries: Should we fail to deliver your order due to our fault, a full refund or re-delivery at no additional charge will be offered. However, we cannot be held responsible for incorrect addresses or information supplied by the customer.

9. Customer Responsibilities

9.1 Accurate Information: You are responsible for providing accurate details when placing your order, including recipient's name, address, and contact information. We will not be liable for delays or failures in delivery caused by incorrect or incomplete details provided by you.

9.2 Accepting Delivery: It is your responsibility to ensure that someone is available at the delivery address to receive the order at the agreed time.

9.3 Allergies & Special Requirements: Please inform us of any allergies, sensitivities, or special requirements at the time of placing your order. We do not accept liability for harm caused by undisclosed allergies to flowers, foliage, or packaging materials used in our arrangements.

10. Liability

10.1 General: To the extent legally permitted, our liability in respect of any order is strictly limited to the purchase price of that order.

10.2 Indirect Losses: We do not accept liability for any indirect or consequential loss, damage, or expenses including but not limited to loss of profits, reputation, or goodwill arising out of any problem you notify to us.

10.3 Force Majeure: We shall not be liable for any breach of these Terms & Conditions, delays or failures in delivery resulting from events beyond our reasonable control. This includes, but is not limited to, acts of God, natural disasters, strikes, pandemic, or failure of suppliers.

11. Data Protection & Privacy

All personal information provided to us will be handled in accordance with prevailing UK data protection laws. By placing an order, you agree to the use of your information as described in our Privacy Policy, for purposes including order processing, customer service, and marketing communications where consent has been provided.

12. Intellectual Property

All content on our website, including text, images, logos, and designs, is the property of Flowers Walthamstow or its licensors. You may not use, reproduce, or distribute any content without our express permission.

13. Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Amendments to Terms & Conditions

We reserve the right to update or amend these Terms & Conditions at any time. Revised terms will apply to all orders placed after the updated Terms & Conditions are posted on our website. It is your responsibility to check and review the latest version before placing an order.

15. Severability

If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, such provision will be treated as severed from the remaining terms, which will continue to be valid and enforceable to the fullest extent permitted by law.

16. Contact & Complaints

Should you have any questions about these Terms & Conditions, your order, or wish to provide feedback, please refer to the contact details provided on our website. We take complaints seriously and will strive to resolve any issues promptly and fairly.

17. Applicability

These Terms & Conditions apply to every customer ordering flower delivery with us across Walthamstow and the surrounding areas. By completing your order, you confirm your acceptance of and agreement to these terms.